Consumer remedies when buying goods

Recent OFT research indicates approximately 80% of businesses fail to adequately comply with laws on online shopping. Common breaches include unfair restrictions on cancelling orders.

This checklist outlines the remedies available to consumers when buying faulty goods. It also highlights the additional obligations businesses owe to consumers when selling their goods by distance means, such as online, by mail order and telephone, including the right for consumers to cancel most orders for any reason.

For further information, please contact our Dispute Resolution Team.

Contact us

O'Neill Patient Solicitors LLP
Chester House, 2 Chester Road, Hazel Grove,  Stockport, Cheshire, SK7 5NT


0161 694 3000 / 0161 483 8555



0844 576 2140 (we do not accept service by fax or email)